SHIPPING + DELIVERY
How much does shipping cost?
Agellum offers a flat rate shipping and handling cost of $9.95.
What are the Shipping Transit Times?
Standard - Priority Shipping with USPS - 1 to 3 business day. (Transit times do not include order processing times)
How long will it take to produce my order before it ships?
All stock items, with current product availability, will fulfill within 2-3 business days. You will receive an email notification upon shipment with your tracking information. To check on status of your order, login and go to Orders (Order History) or contact your Personal Agellum Support Rep.
Can I ship my order to my P.O. Box?
Yes, but only the U.S. Postal Service can deliver to a P.O. Box. UPS and FedEx cannot deliver packages to P.O. Boxes.
Can I ship to more than one location on one order?
There is a limit of one “ship to” address per order.
Does Agellum ship outside of the US?
No, not at this time however they do have future places to go into other countries soon.
AGELLUM RETURN POLICY
14-DAY MONEY BACK GUARANTEE
If you are not happy with your purchase for any reason, you can return the unopened, resellable product within 14-Days of receiving your order. Any unopened, resellable items returned will result in a “Market Value” refund not to exceed the full savings price. The 14-Day Money Back Guarantee only applies to the initial, 1st Time Order purchase. Any other orders after that will need to be reported as a ticket to firstname.lastname@example.org and will be handled on a case-by-case basis.
We will not refund shipping costs unless the product is defective. Defective items may be returned for any reason within 14 days of receipt with a full refund of your purchase price, including shipping costs. We do not accept returns after 14 days from the date you receive your order.
Any Return and Refund on the 14-Day Money Back Guarantee means you will not beable to purchase from Agellum for a full year, starting at the date you receive your order and request a refund.
*This also goes for Social Advertisers as well. Any returns or refunds requested will result in termination of your account and you will not be able to re-enroll or place anorder for a full year, starting the date you receive your order and request a refund.
UNOPENED RETURN REQUESTS
Unopened return requests are evaluated on a case-by-case basis.
DAMAGED ORDER REPLACEMENT REQUEST
If a customer or Rep receives an order that has been damaged in shipping, DO NOT OPEN THE PACKAGE. Since the carrier is responsible for the damage, you want to act quickly and start a claim with them.
Once you start the claim process, please contact Agellum Customer Support by submitting a ticket or emailing email@example.com. Once you are on with customer support, they will instruct you on the next steps. Please do NOT send any carrier-damaged products back to Agellum as it would likely void the claim you filed with them. You also want to take photos of how the package arrived so that we have them for our records with the fulfillment center as well as have them on recordfor the claims process.
Make sure to give customer support details on which products arrived damaged so they can get a replacement sent out to you as soon as possible.
*If you receive a product that is defective in packaging or otherwise, Agellum will replace if a request is made up to 14 days after receiving the product.